The customer relationship management (CRM) software market is expanding. It’s estimated that by 2025 CRM software market revenue will be worth billions of dollars. Several businesses invest in CRM systems to help grow their businesses faster. 

CRM software helps companies to carry out smooth operations while maximizing profits. However, few businesses have yet to benefit from CRM systems. And as more companies allow their employees to work from home, the need for CRM systems has grown. 

On the other hand, if you’re facing challenges with your CRM software, it’s time to upgrade it. Choosing HubSpot CRM vs. Salesforce may be overwhelming. The ideal approach is to identify your needs so that you can choose the best solution for you. 

Here’s a look at eight signs your business needs to switch to a new CRM software:

Unresponsive CRM

As working from home goes mainstream, it may be essential for your employees to have access to the CRM system anywhere from their mobile devices. The collection and storage of data are crucial for all business operations. And as businesses go online and clients become more informed than ever, addressing their queries within the shortest time becomes a priority.

A company using a CRM system that’s not entirely responsive isn’t a good indicator. With the number of mobile users increasing every day, you should consider running your business on a new CRM system that’s mobile-friendly. So, it helps to ensure that the new CRM system is compatible with the latest mobile devices.

It Doesn’t Support Integration Needs

When a company grows, the need for additional systems increases. What was helpful in the early days will leave you wanting more as the company becomes more prominent and new challenges emerge. As your company grows, so should your system. 

A well-developed system will benefit your organization greatly as data transfer becomes more accessible and faster. At this point, you’ll have two options to consider. The first option is sticking to your old CRM and building a customized integration. The second one is to change the CRM system and choose a more advanced one.

The cost of building a customized integration will differ depending on its complexity. When doing this, you’ll need to keep in mind maintenance costs for keeping your integration updated. When your CRM provider creates a new feature, you’ll need to add it to your equation.

Reduced Productivity

Today, paperwork is becoming increasingly unimportant in running a business. Thanks to the evolution of technology, the internet has made it easier to run a business and accomplish tasks quickly. However, if you’re experiencing reduced productivity, it’s time to get a CRM upgrade for your business.

Switching to a new CRM software can help optimize your productivity. The use of CRM software eases the burden of doing things manually. It helps expedite tasks like data entry. Thanks to its effectiveness, CRM replaces human effort with ease. 

It Doesn’t Have Great UX and UI 

User experience (UX) and user interface (UI) will determine the success of a product in the modern-day online world. A good UX and UI are crucial for everything from mobile apps to websites and internal systems, making them easy for clients to get what they want.

A good CRM should be no different. Ensure your CRM features an interface that’s easy to navigate with clear fields, logical steps, and labels. This makes it easy to multitask as it takes less time to perform your everyday activities.

On the other hand, a slow, bulky, and non-intuitive CRM system will slow down your activity. As a result of these limitations, you may find it challenging to multitask or complete your routine tasks on time. If the CRM system doesn’t have a great UX and UI, it’s time to switch to a new system.

The Need for New Deployment and Remote Access

As your business grows, the need for advanced technology increases. You’ll risk lagging if you have a rigid CRM system with limited remote access ability and problematic scalability. Your competitors will outshine you when it comes to service provision and efficiency.

These days, the success or failure of a business could hinge on the tools it employs. Hence, switching to a new CRM system could improve your company’s efficiency. It should have specified functionality for specific business operations. It should also allow you to change the old deployment method without reducing productivity.

In addition, it’s best to choose a CRM system that you can access even while on the go and from different devices. So, it’s an excellent option to work with cloud-based CRM solutions. It allows employees to access the same database simultaneously. 

The System Has Several Complex Features

Having plenty of sophisticated features in a CRM system isn’t something good. In most cases, businesses overestimate their needs regarding different CRM functions. Due to that, most parts are often not used. Even worse, some features make things more complicated than they need to be and may not even help with marketing, sales, or customer service.  

The complexity of CRM is the main reason why most companies switch to new CRM systems, as they become dissatisfied with the existing ones. So, consider having a CRM system with a dedicated user plan. This means that it should have specified functionality for a specific task.

Provides Poor Data

When running a business, the lesser data you get, the more problems you’ll face. To grow your business, you should know more about your customers. To do that, you’ll require lots of information about them.

Businesses with essential information about their clients will find it easy to become successful. This is where CRM software comes to the rescue. You’ll understand your clients better with an excellent CRM system in place. Your CRM system will collect all the vital data to help you gain better insight into your clients. 

You’ll have access to your customer’s vital details, such as gender, demographics, behavior, and spending patterns. This essential information is stored in the CRM database, making it easy to identify gaps in your procedures. However, you should consider switching to a new CRM system if you receive poor data.

Maintaining the CRM Becomes Expensive

Maintained CRM

Maintaining your CRM system is vital for the growth of your business. However, some may require expensive infrastructure, many hours in maintenance, a specialized IT department, and an added cost of updates and security. 

When your business grows, the software cost will increase as the needs go up. The CRM system will start running slowly as the business grows despite manual implementation and frequent upgrades. A good solution would be to switch to a cloud-based CRM system that allows businesses to scale down or up as demands decrease or increase. 

Unlike on-site CRM, cloud-based CRM systems are subscription-based, allowing easy integration. Maintenance and billing factor into your yearly expenditure with a cloud-based CRM system. If your CRM becomes too expensive to maintain, consider switching to a cloud-based CRM system for better prices.


You may feel you’re no longer in control as a business owner. You might become frustrated because your business isn’t growing as fast as expected. While a CRM system won’t ease all your worries, switching to a new system might solve your problem. If you select effective CRM software, it’ll work wonders for your business. The right solution will bring immense profit and benefits you’ve never experienced.