Getting a VoIP phone system for your business is better than having a crowd of single phone lines that can enhance your business communication and productivity. Though, they can be complicated particularly at the start since the procedure along with the phone itself is usually quite different from what you use currently. Even though the service provider, phone features and types, and the size of the phone system make every phone system different. But the inner workings are basic as they share common features and can provide you a good beginning point for understanding better of an office space phone system which you are considering or are using already.

The Facts

Before you try to understand how a business VoIP phone system works then you have to recognize it by type. The two of the basic types, Private Branch Exchange and Multiline, are alike but different in their degree of complication. The typical multiline phone is the simplest phone. Also, you can have a maximum of 8 to ten individual phone lines with the multiline phone. Every line is generally displayed as a single line like ‘Line 1’, ‘Line 2’ and ‘Line 3’ on every phone number extension in the office space. The Multiline phones need manual operation. A PBX phone system is an automatic telephone system that bigger businesses use often. The PBX systems provide you the choice for added phone lines and the automation makes a central receptionist unneeded. 


The multiline telephones work quite in a different way depending on the available choices. In a basic phone system, every phone line in the phone system has a separate number. You can publish every number and manage every line as a separate phone line. The phone line getting the phone call will ring and also light will blink, however, if the phone line is in use, the caller can hear a busy signal, or the call goes to voicemail straight. Another choice is a phone service known as ‘rollover’ in which you can publish just one phone number and the calls occupy phone lines in the descending sequence. For instance, if you have 3 incoming phone lines and 2 callers place a phone call simultaneously, one phone call will ring on Line 1 and the second phone call will ring on Line 2. Both the calls generally provide features like call transfer, voicemail, along with a speaker system that enables a receptionist to alert the agents about the incoming phone calls. 

PBX Options

Another added option that the PBX system offers is the ability to connect internally. The whole team can use a telephone to dial other office space extensions without having an outside phone line, generally by dialing the last 3 digits of the phone number, for example, 125 or 124. To access an outside phone line and place an outgoing phone call, the majority of the PBX phone system need you to include an extra number like the number 9, before placing a phone call. 

VoIP phone system

With VoIP phone systems convert your mobile phone into a completely handy phone system. As a traditional phone network, VoIP manages each call that comes into your office. Rather than purchasing a new desk phone and call routing equipment, some apps allow you to make a proficient phone system through your mobile phone. Once the phone system is up and running then you can add each member of your team to the phone system so that all incoming calls are routed to any phones you like, mobile or landline.

VoIP phone systems have transformed the game. Not all small businesses can rationalize spending hundreds or thousands of pounds to install a traditional system and even if they can there was another issue. It is hard to manage phone calls remotely. Google Voice was one of the first to identify this issue and even though they offer a great service, it’s still lacking a number of key features such as the capability to handle several calls simultaneously and music on hold which are basic features of a traditional phone system.  VoIP phones have features that you cannot do without. Every phone would have all necessary features such as call transfer facilities, hold queues, voicemail, music on hold, and of course, a support department to help with issues or problems and troubleshooting those issues that you might have. In the past, an on-premise phone system was the only method to satisfy this requirement, but now VoIP landline systems fulfill your business needs which you didn’t know you had.

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